LiquidHub to Enhance Design-Thinking Capabilities with Electronic Ink Acquisition to Strengthen Human-Centered Research Expertise

LiquidHub to Enhance Design-Thinking Capabilities with Electronic Ink
Acquisition to Strengthen Human-Centered Research Expertise

PHILADELPHIA – August 12, 2016 – LiquidHub, a customer engagement company, today announced the acquisition of Electronic Ink, a human-centered design consultancy, with a client roster that includes such brand names as Penske, Morgan Stanley, Johnson & Johnson, and Ford Motor Company. With the addition of Electronic Ink, LiquidHub brings expanded design-thinking resources under one roof to deliver compelling customer experiences faster and at greater scale.

“Companies who enjoy the most successful business transformation solutions are those who go beyond examining customer preferences or patterns of behavior; they dig deeper to understand customers as people and study how they interact with technology,” said Jonathan Brassington, CEO of LiquidHub. “The addition of Electronic Ink’s research expertise will bring insights of human context to all aspects of our clients’ businesses. Having worked on assignments over the years with their talented team, I am thrilled to welcome them to our organization.”

Electronic Ink will strengthen LiquidHub’s digital marketing and creative capabilities, adding focused research on the human effect of technology on people. Their design skills allow them to create impactful visualizations that enable clients to easily understand the output of that research for greater ideation and solution development. Electronic Ink’s core competencies complement and integrate nicely with LiquidHub’s structured innovation solutions and customer engagement capabilities, providing even deeper insight into the human experience.

“Design that is rooted in human insight is foundational for success in today’s digitally-driven economy,” said Harold Hambrose, founder and CEO of Electronic Ink. “That foundation must be grounded in understanding the human effect on technology across the consumer ecosystem, including operations. That’s what we uniquely bring to LiquidHub and that’s what is so exciting – our ability to build on the already outstanding talents of a leader in the customer engagement space. The opportunities for our employees and clients on both sides are tremendous. I am thrilled to be joining the team.”

“I am proud of the groundbreaking work Electronic Ink has created and the reputation we have established over the course of our more than 25 years in the design industry,” said Joe Weiss, chairman of Electronic Ink. “I know this next chapter will be equally successful as we join forces with another industry leader dedicated to raising the bar on innovation and delivering human-centered solutions that help businesses become brand leaders.”

About Electronic Ink
Electronic Ink is a research and design consultancy dedicated to improving the effectiveness of human capital and bringing insight to the way people interact with technology, environments and one another. We improve the design and usability of business processes, the software that supports these processes, and customer and employee experiences for Fortune 500 clients around the world. Connect with us on Twitter and LinkedIn.

About LiquidHub
LiquidHub is a customer engagement company that partners with businesses to improve customer experience and drive growth. Headquartered in Philadelphia, with operations in North America, Asia, and Europe, we serve companies globally, helping them solve their most complex challenges through design expertise and technology innovation. Our customer successes are the result of a culture rooted in thought leadership and delivery excellence. For more information about LiquidHub, please visit or follow us on Twitter or LinkedIn.

Links 8/15: LiquidHub buys Electronic Ink; Honeywell nearing deal for supply chain software vendor JDA, says WSJ

TPG has agreed to buy cable television providers RCN and Grande Communications for about $2.25 billion

Tom Paine

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Private-equity firm TPG has agreed to buy cable television providers RCN and Grande Communications for about $2.25 billion including debt, the Wall Street Journal reported Sunday night. The seller is Abry Partners.

RCN, a so-called 'overbuilder' that provides competitive cable services in some areas, serves parts of Delaware County and the Lehigh Valley. It began existence by acquiring a controlling interest in C-TEC of Wilkes-Barre, and Twin County Cable in Lehigh Valley in the 1990s.

An interesting aspect of the deal, which may be announced on Monday, is that Google Capital, Alphabet Inc.’s growth-equity investment fund, is taking a minority stake in the companies. Perhaps its trying to learn more about the cable business, as reports have indicated that Alphabet is reassessing expansion plans for Google Fiber.

The two separate deals were announced Monday.

RCN, based in Princeton, had more ambitious plans prior to the 2000-era tech bust, which resulted in a period of bankruptcy.

Grande Communications provides similar services in portions of Texas. RCN and Grande will be integrated after their acquisitions, though its unclear what that means.

According to SNL Kagan data, RCN has about 289,000 video subs, and Grande 88,000. The combined companies say they service over 640,000 residential and business customers. RCN would not provide subscription numbers for its Pennsylvania locations.

Princeton-based Patriot Media Consulting, which has managed the two companies for Abry, is part of the new ownership group and will continue in its management role.